Cancellation policy

Kisanex Agro Food Industries - Customer Cancellation Policy

1. Why We Have a Strict Policy

Kisanex delivers farm-fresh produce harvested just 2-4 hours before delivery. Once harvested and packed, items cannot be restocked or resold due to their perishable nature.

2. Cancellation Window

- Free Cancellation: You can cancel your order for a 100% refund up to 10:00 PM on the day you place the order.

- Post 10:00 PM: Once the 10:00 PM cut-off is crossed, your order goes to the farm for harvest at 4:00 AM. Cancellations after this time cannot be accepted.

3. How to Cancel

Go to My Orders → Select Order → Tap Cancel Order before 10:00 PM. You’ll get instant confirmation on app/WhatsApp.

4. Refunds

- Cancelled Before 10:00 PM:

- Prepaid Orders: 100% refund to original payment source in 3-5 business days, or instant refund to Kisanex Wallet.

- COD Orders: No charge.

- Cancelled After 10:00 PM: Cancellation not allowed. Order will be delivered as scheduled. Refusal to accept = no refund per Clause 5.

5. Refusal at Doorstep

If you refuse to accept the order at the time of delivery, it will be marked as Customer Refused. Since the produce is perishable and cannot be reused:

- Prepaid Orders: No refund will be issued.

- COD Orders: Your account may be flagged. Future COD orders can be blocked.

6. Partial Cancellation

Partial item cancellation is allowed only before 10:00 PM. After 10:00 PM, you cannot remove individual items from the order.

 

7. Exceptions

100% refund will be given even after 10:00 PM in these cases:

1. Non-Delivery: We fail to deliver in the 6:00-8:00 AM slot and don’t inform you in advance.

2. Quality Issue: You report damaged/spoiled items with photos within 1 hour of delivery via app.

3. Wrong Items: We deliver items not ordered by you.

8. Kisanex Initiated Cancellations

If we cancel due to stock unavailability, bad weather, or farm issues before dispatch, you get 100% refund + 50 Kisanex Points as compensation.

9. Subscription Orders

For daily/weekly subscriptions, you can Skip or Cancel the next delivery before 10:00 PM from the Subscriptions tab. No charge for skipped days.

10. Contact for Help

For cancellation issues: support@kisanex.com | | In-app chat 7:00 AM – 10:00 PM I I 9259550454

By placing an order, you agree to this Cancellation Policy along with our Shipping Policy.