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Kisanex Agro Food Industries - Return Policy
User Cancellation: Free before 10 PM. After that harvesting starts, cancellation not possible.
Kisanex Cancellation: We may cancel due to weather, crop damage, or stock unavailability. Full refund within 2 hours.
Quality Issue: If damaged/rotten/insect found, raise on App with photo within 1 hour of delivery. We will Refund or Replace within 24 hours + 50₹ credit on next order. Note: For hygiene, we don't pick up fresh produce.
No Return For: "Didn't like it", "Color is light", "Size is small" - this is natural variation. No return/refund on this basis.
1. Quality & Safety
Kisanex Select: May have pesticide residue within FSSAI MRL limits. We harvest only after PHI period.
Kisanex Saaf: Natural farming, but no 100% pest-free guarantee. Insect or soil marks may be present - this is proof of being safe. Wash before use.
Lab Testing: Random batch testing done every month.
Kisanex (Kisanex Agro Food Industries) is not liable for any allergy/food reaction, unless proven that we violated FSSAI norms. Liability max up to order value.
2. User Account & Conduct
Only 18+ age can order.
Must provide correct name, address, active mobile. Keep phone on between 5-8 AM.
Fake order, payment fraud, misbehavior with delivery staff = Permanent account ban + legal action.
3. Transparency Promise
Direct From Farm: Every "Kisanex Saaf" range product comes from our farm.
Harvest Time: Product page shows "Harvested Today at 4:10 AM".
4. Intellectual Property
"Khet Se Kitchen Tak", website content, farm photos, all are property of Kisanex Agro Food Industries. Cannot use without written permission.
